Presentable at the front, rigorous behind it
Retail and hotel security sits in public view, which changes who you can put in the role. Officers need to greet a guest, manage a lobby and handle a difficult situation without it becoming an incident the room remembers.
In retail that means visible deterrence on the floor, support for staff dealing with abuse, and incident records that stand up if a case goes further. Loss prevention works when staff feel supported rather than watched.
In hotels it means lobby and concierge cover, out of hours control of a building that never closes, and discretion around guests and events.
Access control and monitored CCTV cover what a physical presence cannot: back of house, stock rooms, car parks and service entrances.
We cover this sector most often in Birmingham, Nottingham and London, and across the wider area we work in.